BPO Operations Manager - Lead High-Performance Teams in Bali

Private Advertiser · 📍 Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung · Diposting 2026-10-03

FULL_TIME⭐ TERVERIFIKASI

Rp 80000 - Rp 90000 per bulan

Are you a dynamic leader with a passion for driving operational excellence in the BPO industry? Our client, a forward-thinking organization, is seeking a BPO Operations Manager to oversee and optimize call center operations in a fast-paced, client-focused environment. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll lead high-performance teams to deliver exceptional customer service and achieve operational targets. Join us in shaping the future of BPO operations in Bali.

As a BPO Operations Manager at Private Advertiser, you'll be at the heart of our call center operations, ensuring seamless customer interactions and driving continuous improvement. You'll work closely with cross-functional teams to implement best practices, monitor performance metrics, and foster a culture of excellence. This role offers a unique opportunity to grow and develop your leadership skills in a dynamic and supportive environment.

📋 Tanggung Jawab Pekerjaan

Oversee daily call center operations, ensuring high-quality service delivery.
Lead and mentor a team of 20-30 agents, fostering a positive and productive work environment.
Implement and monitor quality assurance processes, ensuring compliance with industry standards.
Analyze performance data to identify trends and areas for improvement.
Collaborate with IT and technical support teams to resolve operational issues.
Develop and implement training programs to enhance agent skills and knowledge.
Manage and optimize call center budgets, ensuring cost-effective operations.
Report on key performance indicators (KPIs) to senior management.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Management, or a related field.
Minimum of 5 years of experience in BPO operations, preferably in a leadership role.
Proven track record of managing high-performance teams in a call center environment.
Strong understanding of call center metrics and KPIs.
Excellent communication and leadership skills.
Proficiency in English, both written and spoken.
Experience with CRM systems such as Zendesk, Salesforce, or HubSpot.
Certification in call center management or a related field is a plus.