Customer Retention Manager - Bangka Belitung

Are you a strategic thinker with a passion for building lasting customer relationships? PT Island Loyalty Solutions, a leading customer experience firm in Bangka Belitung, is seeking a Customer Retention Manager to drive loyalty, reduce churn, and maximize customer lifetime value. In this role, you'll work closely with our sales and marketing teams to develop and implement retention strategies using tools like Salesforce and HubSpot. This is a fantastic opportunity to grow within a dynamic company that values innovation and customer-centricity.

As a Customer Retention Manager, you'll be responsible for analyzing customer data, identifying at-risk segments, and creating personalized retention campaigns. You'll leverage your expertise in customer relationship management (CRM) to ensure our clients stay engaged and loyal. With a strong focus on data-driven decision-making, you'll help PT Island Loyalty Solutions maintain a competitive edge in the customer experience industry.

Join us in Bangka Belitung and be part of a team that's committed to delivering exceptional customer experiences. If you're ready to take on this challenge, we'd love to hear from you!

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Analyze customer data using tools like Tableau and Power BI to identify trends and at-risk segments.
• Develop and implement retention strategies, including loyalty programs and personalized communication campaigns.
• Collaborate with the sales and marketing teams to align retention efforts with business goals.
• Monitor key performance indicators (KPIs) related to customer retention and churn rates.
• Create and present regular reports on customer retention metrics to stakeholders.
• Stay updated with industry trends and best practices in customer retention.
• Manage and mentor a team of customer retention specialists.
• Ensure compliance with data protection regulations and internal policies.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 3-5 years of experience in customer retention, customer success, or a similar role.
• Proven track record of developing and executing successful retention strategies.
• Strong analytical skills with experience using CRM tools like Salesforce and HubSpot.
• Excellent communication and interpersonal skills to build strong relationships with clients.
• Certification in customer relationship management (CRM) or a related field is a plus.
• Proficiency in English, both written and spoken.
• Ability to work in a fast-paced, dynamic environment.

🛠️ Keahlian

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