Consumer Experience Strategist

PT Bangka Belitung Digital Ventures · 📍 Pangkalpinang · Diposting 2026-10-03

FULL_TIME⭐ TERVERIFIKASI

Rp 18000000 - Rp 25000000 per bulan

Join PT Bangka Belitung Digital Ventures as our Consumer Experience Strategist and shape the future of customer engagement in Southeast Asia’s fastest-growing digital economy. Based in the vibrant city of Pangkalpinang, you’ll lead initiatives to elevate consumer experiences across our digital platforms. This is your chance to work with cutting-edge technology and innovative teams to create seamless, memorable interactions for our users.

As a Consumer Experience Strategist at PT Bangka Belitung Digital Ventures, you’ll be at the heart of our digital transformation. You’ll collaborate with cross-functional teams to develop and implement strategies that enhance user satisfaction and loyalty. With your expertise in consumer behavior and digital platforms, you’ll help us stay ahead in the competitive digital landscape.

📋 Tanggung Jawab Pekerjaan

Develop and execute consumer experience strategies that align with business objectives and user needs.
Conduct user research and analyze data to identify trends and opportunities for improvement.
Collaborate with product managers, designers, and developers to create intuitive and engaging digital experiences.
Monitor and evaluate the performance of digital platforms using tools like Google Analytics and Hotjar.
Lead workshops and training sessions to foster a culture of user-centric design and innovation.
Stay updated with industry trends and best practices in consumer experience and digital transformation.
Report on key metrics and insights to stakeholders, providing actionable recommendations.
Drive initiatives to enhance user satisfaction and loyalty through continuous improvement.

🎓 Kualifikasi & Syarat

Bachelor’s degree in Marketing, Psychology, Human-Computer Interaction, or a related field.
5+ years of experience in consumer experience strategy, user research, or related roles.
Proven track record in developing and implementing successful consumer experience strategies.
Strong analytical skills with proficiency in tools like Excel, SQL, and Tableau.
Certification in UX design or consumer behavior is a plus.
Excellent communication and presentation skills, with the ability to influence stakeholders at all levels.
Fluency in English, both written and spoken.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities.